At Alalaq Group, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our refund and return policy below.
Returns
We accept returns on products within 30 days of the purchase date. To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging. Proof of purchase (e.g., receipt or order confirmation) is required.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 7-10 business days for the refund to be reflected in your account.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at mail@alalaqgroup.com and we will guide you through the exchange process.
Non-returnable Items
Certain items are non-returnable, including but not limited to:
- Digital products or services
- Custom-made items
- Opened or used items that cannot be resold
Shipping Costs
To return your product, you will be responsible for paying for your own shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
How to Return Your Item
To initiate a return, please contact us at mail@alalaqgroup.com with your order number and reason for the return. We will provide instructions on how to return your item.
Damaged or Defective Items
If your item was damaged during shipping or is defective, please contact us within 7 days of receiving the product. We will guide you on how to return the item and process your refund or replacement.
Contact Us
If you have any questions about our refund and return policy or need further assistance, please contact us at:
Email: mail@alalaqgroup.com
Phone: +1 (934) 899-8188
Address: 628 East Delavan Avenue, Buffalo, NY 14221, USA