Refund Policy – Al Alaq Group

At Al Alaq Group, we strive to provide the best possible web development, digital marketing, and business consulting services. We value your trust and are committed to ensuring satisfaction. This policy outlines the terms under which refunds may be considered.

1. Service-Based Refunds

Since our services involve planning, resources, and time investment, refunds are generally not offered once a project has started. However, under certain circumstances, partial or full refunds may be granted if:

• The project has not yet been initiated.

• Services provided were not delivered as agreed in the service contract.

• Both parties mutually agree to discontinue the project.

2. Advance Payments

• If you cancel before work begins, you may be eligible for a refund of your advance payment, minus any administrative or processing fees.

• Once work has started, refunds will be calculated based on the portion of services already completed.

3. Digital Marketing & Subscription Services

• Monthly/recurring digital marketing packages are non-refundable once the campaign period has started.

• Clients may choose to cancel future billing cycles with prior written notice.

4. Custom Work & Deliverables

As custom projects (e.g., website design, development, or consulting) are tailored to each client, refunds are not applicable once deliverables have been completed and approved.

5. How to Request a Refund

To request a refund, please contact us at:
📧 Email: support@alalaqgroup.com
📞 Phone: +1 732-595-7421

6. Processing Time

Approved refunds will be processed within 7–14 business days and returned via the original method of payment.