Complaint Policy – Al Alaq Group

At Al Alaq Group, we value our clients and are committed to providing high-quality services in web development, digital marketing, and business consulting. We understand that sometimes issues may arise, and we encourage our clients to share their concerns so we can address them promptly and fairly.

Our Commitment

• We take all complaints seriously and handle them with professionalism, transparency, and respect.

• Every complaint will be acknowledged and investigated in a timely manner.

• We aim to resolve issues quickly while keeping clients informed throughout the process.

How to Make a Complaint

Clients can submit complaints through the following channels:
📞 Phone: +1 732-595-7421
📧 Email: support@alalaqgroup.com
📍 Address: 1309 Coffeen Avenue, STE 1200, Sheridan, WY, United States

Complaint Handling Process

1. Acknowledgement: We will confirm receipt of your complaint within 2 business days.

2. Investigation: Our team will thoroughly review the issue and may request additional information if necessary.

3. Resolution: We aim to provide a clear response or resolution within 10 business days.

4. Escalation: If you are not satisfied with the outcome, the matter can be escalated to senior management for further review.

Our Goal

Our goal is to resolve complaints quickly and fairly, ensuring our clients remain confident in the services we provide.