At Alalaq Group, we are committed to ensuring that your order reaches you promptly and in perfect condition. Please review our shipping and delivery policy below for more details:
Shipping Methods & Delivery Times
We offer the following shipping methods:
- Standard Shipping: Delivery within 5–7 business days
- Expedited Shipping: Delivery within 2–3 business days
- Overnight Shipping: Delivery by the next business day (available for orders placed before 12 PM EST)
Delivery times are estimates and may vary based on your location, product availability, and unforeseen circumstances such as weather delays or holidays.
Shipping Rates
Shipping costs are calculated at checkout based on your location, chosen shipping method, and the size/weight of your order. We offer free standard shipping for orders over $[insert amount].
Order Processing
Orders are typically processed within 1-2 business days from the date of purchase, excluding weekends and holidays. You will receive a confirmation email once your order is shipped, along with tracking information so you can monitor the status of your delivery.
International Shipping
Currently, we ship to the United States and select international locations. International shipping rates and delivery times will be provided at checkout. Please note that customs duties and taxes may apply based on your location, and these charges are the responsibility of the customer.
Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment online. If you have any issues tracking your order or it has been delayed, please contact us.
Shipping Delays
While we aim to deliver your order as quickly as possible, shipping delays can occur due to various factors like weather conditions, holidays, or logistical challenges. If you experience a delay, please contact us, and we will work to resolve the issue as quickly as possible.
Damaged or Missing Items
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund of the damaged items. Please provide your order number and details about the issue when reaching out.
Contact Us
If you have any questions about our shipping and delivery process, or if you need assistance with your order, please contact us at:
Email: mail@alalaqgroup.com
Phone: +1 (934) 899-8188
Address: 628 East Delavan Avenue, Buffalo, NY 14221, USA